Service Request purchase for:

Hosting: Retrieve Suspended Website!




Your website is offline due to an unpaid subscription.

  1. Please add this service to cart
  2. Click Subscribe to a New Hosting Plan, and select the appropriate Hosting Plan before checking out.


You must select the hosting plan you had previously, which is suitable for your website.  The process to reconnect takes up to 3 – 5 business days.

Any feature or service we perform on your website is called a Service Request. A Service Request includes specific activities or requests, any pre-requisites you need to provide as well as an estimated completion time. This is called “the scope“.  Any requests / features / changes / build items outside of a Scope is a new Service Request (or Phase 2) which is charged based on its per service charge, and or can fall under "Additional Time".

 cariCare subscribers can use FREE Quick Call up to the hour allotment, and are billed for excess time (on a per hour basis).

Hand-Over clients can schedule a paid Support Consultation from 15 to 45 mins.

Timeframe is the estimated # of days to complete your service. It includes Scope Planning, provision of pre-requisites, work time, post implementation review and testing.  In some instances you can purchase Additional Time, or Revisions.

Scopes are drafted immediately, and as a result there are no refunds for service already rendered or third party applications already purchased (where applicable).

Up to three (3) revisions allowed.  Additional revisions are billed per hourly billing rate for cariCare Subscribers and Hand-Over clients.


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Suspended” means your website has been removed from our hosting arrangement with Namecheap, and your website will no longer be accessible online.  You would have been notified with a cancellation subscription notice.

The process to retrieve a suspended website can take up to 5 business days after confirmed payment of all outstanding bills.